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Customer Insights - Journeys forum
Answered

What happens to passed Contacts when a expired Customer journey is restarted?

Posted on by 387

Hello experts, 

would appreciate a clarification to the following scenario:

Case: A Dynamic segment is used within a simple customer journey that sends an email. This journey passed about 500 contacts and had an end-date. 

As the segment is Dynamic it keeps adding more contacts acc. to the query. 

Question: What would happen if the Journey is restarted with new start and end date + new email?
How are the contacts that already passed through the customer journey behave? (I am aware a contact passes through a journey only once, but not sure in this case).

  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: What happens to passed Contacts when a expired Customer journey is restarted?

    Hi Dsouza_28,

    Contacts who have already been through a customer journey behave the same in this scenario.

    In fact, you can't edit start date field and add new tiles in stopped customer journey.

    pastedimage1672889913151v1.png

    Some customer journey settings become locked (read-only) based on the journey's status reason. Some settings become permanent after you've gone live once.

    The following table summarizes these effects.

    pastedimage1672890174842v2.png

    https://learn.microsoft.com/en-us/dynamics365/marketing/go-live 

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