Customise Site Map

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Posted on by Community Member Microsoft Employee

We recently upgraded to Dynamics 365 version 9. We have the online version. We notice the navigation bar has changed and there is a request by users to change the order of the sub-menu items under sales. I have found the site map - which has the details - see screen shot.

0676.Site-Map.PNG

The site map is of course managed - and so while I can edit this site map - see screenshot. I cannot save the changes - which are quite simply to drag some menu items from the far right, towards the left

5466.Edit-Site-Map.PNG

Does anyone know how I can updated the site map?

Thanks Bianca

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Verified answer

RaviKashyap 55,410 on at

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RE: Customise Site Map

I suspected that. For each of our client we are facing the same issue after the upgrade and the fix is to manually update the sitemap.xml and assign a different id's

You need to -

1) Create a new solution

2) Add the sitemap

3) Export the solution

4) Open the customization.xml

5) Find the duplicate id's and change it to something unique (I personally appended that with numbers i.e. nav_quotes1, nav_quotes2 etc)

6) Once all the id's are fixed, sip all the files back and import that into CRM.

You can refer this blog on this: www.powerobjects.com/.../sitemap-editing-in-crm-2011

The alternate, easy option (if it works) is to use the sitemap editor tool inside XRM Toolbox. www.youtube.com/watch

Hope this helps.
Community Member Microsoft Employee on at

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RE: Customise Site Map

Yes - I have 50. There appear to be a number of duplicate ID's. E.g. Accounts exists under both Sales > Sales and Sales > Customers. I'm happy to remove them, but again - I'd have to be able to edit the site map. Reading about this further - I would have to export the site map - but I do not appear to have an export selected customizations menu item. How in the world do I find the customizations.xml for just the site map?

Thanks Bianca
RaviKashyap 55,410 on at

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RE: Customise Site Map

Hi Bianca,

Did you get any error messages when you load the sitemap? The buttons should be enabled by default. I have seen if there are any issues with the sitemap then the button gets disabled.
Community Member Microsoft Employee on at

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RE: Customise Site Map

So in the client extensions - I can select the Site Map and click EDIT.

Then I can click on the sales heading and see the sub menu items. For example, below if I wanted to move Marketing to sit before Customers - I can drag this across. What I can't do is Save this change.

If you look on the first screenshot here you can see that I don't have any ability to add a new Site Map. Is there somewhere else I create an unmanaged site map? I don't need to add anything further to the site map - just change the order in which the sub menu's appear.

Thanks Bianca
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gdas 50,085 on at

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RE: Customise Site Map

Hi ,

You should create an unmanaged solution and add the entity over there which you need . Next steps in the unmanaged solution go to client extension from navigation pane , click on add existing from ribbon to add the sitemap.

Once the sitemap added in the solution , click on Edit button to modify sitemap.

Hope this helps.
LeoAlt 16,329 on at

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RE: Customise Site Map

Hi partner,

I have tried to move custom entity1 from sales to service on my environment and it worked.

My version is 1710 (9.1.0.299) online sandbox.

Could you kindly share more custom information, otherwise I suggest that you could raise a service ticket to Microsoft in Admin Center to ask the Dynamic 365 engineer check your instance.

Best Regards

Leo