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Dynamics 365 Community / Forums / Dynamics 365 general forum / Incoming email issue
Dynamics 365 general forum

Incoming email issue

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Posted on by gloamingon 250

Hi All,

I just setup email configuration on my MS CRM development environment, and I use free email from outlook for testing purpose.

everything already finished and incoming email & outgoing email is stated as "success" once I tested and enabled the mailbox.

I try to create a email activity (outgoing email) and the result is succeeded and I got the email from CRM.

but not for incoming email, I tried send email from outside but never receive the email in my MS CRM.

please All do you have any suggestion for this issue? what do I need check? log.. or something?

ps: MS CRM 2016 on premise

thank you.

Categories:
Email and Office Integration
  • Verified answer
    gloamingon Profile Picture
    gloamingon 250 on at
    RE: Incoming email issue

    Hi All,

    I just resolved this issue, the user whose I used for incoming email is has default queue and the problem is come from email that has been setup inside that queue.

    just need to make sure email is correct and I able to receive incoming email now.

    thanks all for your helps.

  • gloamingon Profile Picture
    gloamingon 250 on at
    RE: Incoming email issue

    to track email using outlook need setup IFD first.. and I don't need to do that in my deployment plan.

    Is possible to get incoming email activity without outlook integration?

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Incoming email issue

    Have you installed outlook client on your outlook. If not, install that and then track your email.

    www.microsoft.com/.../details.aspx

  • gloamingon Profile Picture
    gloamingon 250 on at
    RE: Incoming email issue

    Hi Ravi,

    thanks for your response,

    yes, I did. email has received well in inbox if I check through outlook.com and I didn't track email from outlook.

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Incoming email issue

    Hi,

    You must have done test & enable for a user mailbox. Have you sent that email to that email address? Did you track that email from your outlook?

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