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Add 'Case Number' to case export, above 'Created On' date on the export file (directly under Case Information)

Posted on by Microsoft Employee

I need to have the Case Number exported in the Case Summary that gets exported when an agent clicks 'Export Case' in USD. 

  • Suggested answer
    JJWILKI Profile Picture
    JJWILKI 1,332 on at
    RE: Add 'Case Number' to case export, above 'Created On' date on the export file (directly under Case Information)

    Hi Teddy,

    I hope you are keeping well I am not an expert in USD-

    Neil Parkhurst has some great content on that: neilparkhurst.com/.../

    does the export case open in Excel or Word?

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