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Dynamics 365 Community / Forums / Customer Service forum / Add 'Case Number...
Customer Service forum

Add 'Case Number' to case export, above 'Created On' date on the export file (directly under Case Information)

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Posted on by Community Member

I need to have the Case Number exported in the Case Summary that gets exported when an agent clicks 'Export Case' in USD. 

Categories:
Unified Service Desk
Case Management
Queues and Routing
I have the same question (0)
  • Suggested answer
    Justin Wilkinson Profile Picture
    Justin Wilkinson 1,338 on at

    Hi Teddy,

    I hope you are keeping well I am not an expert in USD-

    Neil Parkhurst has some great content on that: neilparkhurst.com/.../

    does the export case open in Excel or Word?

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