Customer experience | Sales, Customer Insights,...

Brand Profiles in Customer Insights Realtime Journeys not available for email templates

(4) Share

Report

Posted on by Mark277

Hi! I have created multiple Brand profiles, with different colour schemes etc... in the settings. When I am creating a new email the dropdown shows up to select the brand profile in the upper right corner next to the "HTML" (Screenshot in German). Everything fine so far.

But when I want to create an email template, I'm not able to select a Brand profile and I would need to manually select / define all the colours, fonts and sizes again. That doesn't make a lot of sense to me and it would be really helpful if it would be possible to use brand profiles also in email templates.

Or is there maybe a hidden setting that I'm missing to activate / deactivate?

Categories:

Dynamics 365 Customer Insights - Journeys

I have the same question (3)

All responses (3)

Answers (0)

Sort by

Daivat Vartak (v-9d... 7,847 Moderator on at

Like (0)

Report
Copy link

Link copied!

Moved to group "Customer experience | Sales, Customer Insights, CRM"

Was this reply helpful? Yes No
Megan V. Walker 1,856 Most Valuable Professional on at

Like (0)

Report
Copy link

Link copied!

You might want to vote for this as an idea. I agree that what you looking for would be good, but it doesn't work unfortunately.

https://experience.dynamics.com/ideas/idea/?ideaid=968bfce0-cadc-ef11-95f5-7c1e529e4ad0

Was this reply helpful? Yes No
Suggested answer

th3mkn 2 on at

Like (0)

Report
Copy link

Link copied!

I ended up here, because I wanted to create an email template based on a brand profile, and couldn't find a way to do it.

There's a workaround actually:

1, Create a new email using the brand profile you want to use in your template

2, Save the email

3, Save the email as a template

Doing so will make your brand profile available in an email template.

NB: I suppose there will be issues if the brand profile changes somehow, but for now, I'm happy that I don't have to start from scratch.

2 people found this reply helpful.

Was this reply helpful? Yes No

Join the conversation

Community site session details

Brand Profiles in Customer Insights Realtime Journeys not available for email templates

Helpful resources

News and Announcements

Quick Links

Season of Sharing Community Challenge Launch!

Women in Power Builds Momentum

Congratulations to the May Top 10 Community Leaders

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates

Community site session details

Brand Profiles in Customer Insights Realtime Journeys not available for email templates

Helpful resources

News and Announcements

Quick Links

Season of Sharing Community Challenge Launch!

Women in Power Builds Momentum

Congratulations to the May Top 10 Community Leaders

Subscribe to this forum!

Select categories

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates