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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Brand Profiles in Cust...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Brand Profiles in Customer Insights Realtime Journeys not available for email templates

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Posted on by Mark277 8
Hi! I have created multiple Brand profiles, with different colour schemes etc... in the settings. When I am creating a new email the dropdown shows up to select the brand profile in the upper right corner next to the "HTML" (Screenshot in German). Everything fine so far.
 
 
But when I want to create an email template, I'm not able to select a Brand profile and I would need to manually select / define all the colours, fonts and sizes again. That doesn't make a lot of sense to me and it would be really helpful if it would be possible to use brand profiles also in email templates.
 
Or is there maybe a hidden setting that I'm missing to activate / deactivate?
Categories:
Dynamics 365 Customer Insights - Journeys
I have the same question (3)
  • Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 7,835 Super User 2025 Season 2 on at
    Moved to group "Customer experience | Sales, Customer Insights, CRM"
  • Megan V. Walker Profile Picture
    Megan V. Walker 1,841 Most Valuable Professional on at
    You might want to vote for this as an idea. I agree that what you looking for would be good, but it doesn't work unfortunately.
  • Suggested answer
    th3mkn Profile Picture
    th3mkn 2 on at
    I ended up here, because I wanted to create an email template based on a brand profile, and couldn't find a way to do it.
     
    There's a workaround actually: 
     
    1, Create a new email using the brand profile you want to use in your template
    2, Save the email
    3, Save the email as a template
     
    Doing so will make your brand profile available in an email template.
     
    NB: I suppose there will be issues if the brand profile changes somehow, but for now, I'm happy that I don't have to start from scratch.

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