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Service | Customer Service, Contact Center, Fie...
Answered

Customizing the Portal Comment activity form

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Posted on by

Is there a way i can customize the Portal comment activity form as shown below? I want to get rid of few fields from this form.

pastedimage1578317180267v1.png

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  • Verified answer
    pete.langdown@googlemail.com Profile Picture
    25 on at

    Hi Neeraj,

    It is possible this form, from within Customizations in the settings menu. Portal Comments are an Entity (defined as an activity entity), which has a number of Forms which can be updated - including the 'Main Form' which appears to be the one you wish to amend.

    Pete

  • Verified answer
    Justin Wilkinson Profile Picture
    1,338 on at

    pastedimage1578325929965v2.png as mentioned above the Portal comments Form can be edited from within Dynamics under Customisation> Portal Comment> Main Form 

    Hopefully the screenshot is helpful!

  • Verified answer
    AJ-22040756-0 Profile Picture
    Microsoft Employee on at

    Hi Partner,

    Yes the Portal comment form can be customized by navigating to Settings -> Customization -> Customize my system -> Entities -> Portal comment

    pastedimage1578329361356v1.png

    Hope this helps.

    Best regards,

    Akash

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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