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Hi there,
This issue with the Customer Service Workspace Inbox not showing data for some agents is often related to security role configuration or experience profile assignments.
Ensure that the users who are experiencing the issue have the correct security roles assigned. The roles must include access to:
Sometimes, custom roles may lack specific privileges required to load the Inbox properly.
Double-check that the custom experience profile is correctly assigned to the affected users. Even if the profile is enabled for certain roles, the users must be mapped to those roles explicitly.
The error message “Inbox configuration error” usually means the system cannot resolve the configuration for that user. Try:
Use the Power Platform Admin Center or Customer Service diagnostics to check for any backend errors or permission denials.
Let me know if you'd like help reviewing role permissions or setting up a test user.
If this answer was helpful, please consider marking it as accepted. Best regards, Daniele
Double-check that the custom experience profile is correctly assigned to the affected users. Even if the profile is enabled for certain roles, the users must be mapped to those roles explicitly."
Why would this be required it would then defeat the purpose of assigning the role to the profile?
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