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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Error Message - Field ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Error Message - Field service

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Posted on by SY-13031702-0
Categories:
Dynamics 365 Field Service
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  • Jonas "Jones" Melgaard Profile Picture
    Jonas "Jones" Melgaard 4,986 Most Valuable Professional on at
     
    It's though to say without knowing the form you receive this message in. Are you able to share more information?
    Is this somehow related to customer voice, and has this occurred before?
  • SY-13031702-0 Profile Picture
    SY-13031702-0 on at
    This is related to Field service -errors with the RSO install, the final error I'm seeing now is this .
     
    Using a 12 month demo Trial subscription D365 tenant
     
  • Suggested answer
    Dharanidharan Profile Picture
    Dharanidharan 638 Super User 2025 Season 2 on at
    The error "This request has been cancelled because the maximum number of requests on your instance per day has been exceeded" in Dynamics 365 CE Field Service indicates that your API request limit has been reached for the day.
     
    Possible Causes:
     
    Exceeded Microsoft API Rate Limits
    1. Microsoft imposes limits on API calls based on licenses & entitlements.
    2. Check the Power Platform Admin Center → Capacity for your usage.
    High Volume of Automated Processes
    1. Power Automate Flows, Plugins, or Integrations may be making excessive API calls.
    Large Data Import or Integration Jobs
    1. If an external integration (e.g., Field Service Mobile, IoT, ERP sync) is running, it may be consuming all API calls.

    Solutions:

    Check API Consumption:

    1. Go to Power Platform Admin Center → Analytics → Common Data Service API
    2. Identify which processes/users are consuming the most requests.
    Optimize Workflows & Plugins:
    1. Reduce unnecessary API calls by using batch requests or optimizing queries.
    Upgrade License (If Needed):
    1. If your organization needs more API capacity, consider upgrading to Power Platform Request Add-ons.

    Request a Temporary Limit Increase from Microsoft:

    1. If this is unexpected, raise a Microsoft Support ticket to request a temporary increase.

    Would you like help identifying high API usage processes in your instance?

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