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Service | Customer Service, Contact Center, Fie...
Answered

Release wave 1 2020 - new way to filter data

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Posted on by

What happened to group filtering?

Before launching the 1 2020 wave of updates, we could filter views in groups, for example:

pastedimage1588861279447v1.png

Now, we don't have that option:

pastedimage1588861303725v2.png


Before we could filter a date field by time intervals, for example, only show the records between one date and another using the grouping option "AND". What happens with that?
I have the same question (0)
  • Suggested answer
    Mohamed Sanuj Basheer Profile Picture
    540 on at

    Dear Partner,

    Can you please help me with version what you are trying, I validated with below version and i can see the filter option

    2020 release wave 1 enabled

    Server version: 9.1.0000.17148

    pastedimage1588897622690v1.png

  • Community Member Profile Picture
    on at

    Hi Friend!

    Is the the same version that you're showing in the image.

    how do I enable those advanced filters?

    pastedimage1588942224507v1.png

  • Suggested answer
    Mohamed Sanuj Basheer Profile Picture
    540 on at

    Hello Partner,

    Need to understand are you using webcient / UCI. Its advise to use UCI.

    Regards,

    Mohamed Sanuj Basheer

  • Community Member Profile Picture
    on at

    Hi Friend Mohamed Sanuj,

    Yes, We are using the web client  / UCI.

    I still don't see the advanced filter option.

  • Suggested answer
    Mohamed Sanuj Basheer Profile Picture
    540 on at

    Dear Partner,

    I think you need to click the filter option on the image below 

    pastedimage1589154852712v1.png

  • Community Member Profile Picture
    on at

    Dear friend, that is the problem.

    In any view I have selected I don't have that option.

    How do I enable that advanced search option?

    pastedimage1589204154006v1.png

  • Verified answer
    Mohamed Sanuj Basheer Profile Picture
    540 on at

    Dear Partner,

    I understand your concerns as per my understanding it should be visible by default, i suggest you to open case with ms support to further troubleshoot the issue.

    Regards,

    Mohamed Sanuj Basheer

  • Suggested answer
    Community Member Profile Picture
    on at

    Thank you all

    I have determined that to enable the advanced search option you must have the unified interface in English, because currently for the Spanish language it is not developed.

    Hopefully Microsoft will enable it soon for this language.

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