Personalization

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Posted on by RR-06061844-0

I'm trying to make personalization look like a mail merge, where the field and line completely disappear when no data exists. Is there any way to do this?

For example, in word, if I had the address of Mr. Bob Smith and I didn't have the address of Mrs. Alice White it would look like this:

June 21, 20204

Mr. Bob Smith

123 Street

New York, NY 10065

Dear Mr. Smith,

-----

June 21, 20204

Mrs. Alice White

Dear Mr. White,

------

But what D365 email personalization does is hold space where the field is and your only choice is to change it if it's empty or says something else:

June 21, 20204

Mrs. Alice White

Dear Mr. White,

------

Any ideas?

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Dengliang Li Microsoft Employee on at

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Personalization

Hi,

I encountered the same problem as you.

Below is a screenshot of my test.
When the personalized placeholder has no value, a blank line will be left.

The personalized placeholder appears as a P tag in HTML.

Unfortunately, the HTML of the email does not support dynamically showing or hiding tags using JavaScript.

Therefore, you can only set a default value to be displayed when no value is present.

Best Regards,
Dengliang Li