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Posted on by 4
I'm trying to make personalization look like a mail merge, where the field and line completely disappear when no data exists. Is there any way to do this?
For example, in word, if I had the address of Mr. Bob Smith and I didn't have the address of Mrs. Alice White it would look like this:
June 21, 20204
Mr. Bob Smith
123 Street
New York, NY 10065
Dear Mr. Smith, 
June 21, 20204
Mrs. Alice White
Dear Mr. White,
But what D365 email personalization does is hold space where the field is and your only choice is to change it if it's empty or says something else:
June 21, 20204
Mrs. Alice White
Dear Mr. White,
Any ideas?
  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    I encountered the same problem as you.
    Below is a screenshot of my test.
    When the personalized placeholder has no value, a blank line will be left.
    The personalized placeholder appears as a P tag in HTML.
    Unfortunately, the HTML of the email does not support dynamically showing or hiding tags using JavaScript.
    Therefore, you can only set a default value to be displayed when no value is present.
    Best Regards,
    Dengliang Li

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