Filter Setup for Assigned Cases

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Posted on by Dragonbreath

Hello, I was wondering if someone could tell me how to create a filter that shows how many cases a user has assigned for any specified amount of time (Day,Week)

Basically I would like the filter to show how many cases each team member has assigned during a specified amount of time.

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LuHao 40,892 on at

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Hi partner,

We can use auditing to filter out the history of assigned cases.

Go to Settings > Audit > Audit Summary View.

Click on the funnel icon on the right to enable filtering.

We use the Event column to filter out the assign event.

We can select the specified time by filtering the Changed Date column.

We filter out the specified users by the Change By column.

We filter out the Case record through the Entity column.

In this case, we can filter out the records of the assigned cases within the specified time within the specified user according to your needs.

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LuHao 40,892 on at

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Hi partner,

Is your problem solved? Are there any other questions?

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Thanks. :)

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