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Customer experience | Sales, Customer Insights,...
Suggested Answer

Activate dialog button in marketing list not working

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Posted on by 40

I have an on premise dynamics 365 v9.0 instance and When I click on activate buttton in marketing list, a dialog pop up appears but when i click on activate nothing happens. When i try the same thing with deactivate button everything goes well. What is the problem here.

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  • Suggested answer
    Abdul Wahab Profile Picture
    12,119 Moderator on at

    Hi Mohamed chouaieb sayari

    It is very obvious but just needs to confirm. Sorry for that. Are you using this button on the Active record? where status = active?

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Mohamed chouaieb sayari Profile Picture
    40 on at

    Hi Abdul Wahab,

    No, I use it on inactive records. Actually the activate button works well on legacy web but not on uci

  • Suggested answer
    Bipin D365 Profile Picture
    28,985 Moderator on at

    Hi,

    Try to open Browser Developer Tool by clicking F12 key.

    Then go to network tab - clear traces

    Perform your action and then check network logs to see any error .

  • Mohamed chouaieb sayari Profile Picture
    40 on at

    Hi Bipin,

    I get normal js files with 200 status.

  • Amit Katariya007 Profile Picture
    10,409 Moderator on at

    Are you using any 3rd party tools also with entity?

    Thank you,

    Amit katariya

  • Mohamed chouaieb sayari Profile Picture
    40 on at

    Yes, but it's triggered on button click not automatically.

  • Mohamed chouaieb sayari Profile Picture
    40 on at

    Do you have a suggestion please?

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