Share
ReportHi,
We create an account say for a factory named ABC Pvt Ltd with website say www.ABCfactory.com and office address and it has say 5 or more departments like purchase, production, quality assurance, stores, maintenance, etc.
Then we created child accounts for each department. Each department has a department email ID and board phone number.
What is the best practice, keeping in mind the Contact Sync between Outlook 2016 and CTI?
1. Should we need to add Department as Child Account?
2. If so, should we need to create a new contact with Department Name, Email ID, Phone Number.
3. Or should we need create additional fields in the Account forms for email ID and Phone number.
4. If so, how does the phone numbers are synced between MS Outlook 2016 and further for CTI then how the Activities are realted.
regards,
Singaravelu S
All responses (
Answers (
291,280
