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Service | Customer Service, Contact Center, Fie...
Unanswered

Turn off IOT Alerts / Incident Types Specific to Device??

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Posted on by 173

Is there a way to turn off Alerts for a device.

We have many devices but sometime we are using different software or parts so all alerts do not apply.

I would like to be able to specify alerts that apply to the device.

Is this possible?

I am thinking of something like having a list of Incident Types per device?

Where I could turn them on or off.

Thoughts?

If this is not already possible, how would I approach it?

I have the same question (0)
  • Al Iggs Profile Picture
    Microsoft Employee on at

    Can you clarify - are you trying to avoid the creation of IoT Alerts for certain devices? Or limit Incident Types for these devices?

  • Dan Gittler - Dynamics Field Service Profile Picture
    Microsoft Employee on at

    If the alerts are created by the device and are linked to the device, you would want to not have them? Can you elaborate on the scenario?

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