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Power Automate Workflow used to Outbound Marketing Customer Journey

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Is it possible to use the automated workflow in customer journey as a tile? If so, how?

  • RE: Power Automate Workflow used to Outbound Marketing Customer Journey

    Thank you so much Leah Ju. Great help!

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Power Automate Workflow used to Outbound Marketing Customer Journey

    Hi Christian-Digitalfeet,

    The documentation from Microsoft says that it is possible to trigger a Power Automate Flow from a custom trigger in a Real-Time Journey.  

    Raise triggers from a journey to run another journey or Power Automate flow (Dynamics 365 Marketing) | Microsoft Docs

    Trigger Power Automate flows from real-time marketing journeys - Dynamics 365 Marketing Forum Community Forum

    If you want to use Power Automate flow in the Outbound Marketing Customer Journey, you need use  Custom Channel tile.

    Here is an example.

    (+) Help with setting custom channel - Dynamics 365 Marketing Forum Community Forum

  • JoshDB Profile Picture
    JoshDB 65 on at
    RE: Power Automate Workflow used to Outbound Marketing Customer Journey

    Hey there! Whats the business/use case for this? What are you wanting to achieve?

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