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Dynamics 365 add in not showing in Office 365 despite being added to the admin portal as a service

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Posted on by Community Member Microsoft Employee

Hi everyone

Actually I am able to see Dynamics 365 from the portal when I log in as user steve_scott@unicast.ca, but that user is unable to export from Dynamics 365 into Excell 365. It is saying that he doesn’t have the required add-in. He has the add-in listed under “Admin Managed” but when I hit the Add button, nothing happens. It also sometimes gives the message “Sorry, Office 365 has been configured to prevent individual acquisition of Office Store Add-ins.” We aren’t trying to buy more add-ins, just trying to export from Dynamics 365 into Excell

This is the error I am getting

This is all that is listed, I hit the Go button for everything listed in the drop down menu and I see no signs of Dynamics 365 plugins.

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Solozmar 796 on at

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RE: Dynamics 365 add in not showing in Office 365 despite being added to the admin portal as a service

Finally figured it out.

The centralized deployment documentation itself doesn't state what has to happen to make this work with FO. The troubleshooting section does under Office Integration. Once I set the values as described below, the templates lines loaded.

Can the Excel Add-in and Word Add-in be made available to users using Centralized Deployment?

Yes, Centralized Deployment is supported. For more information, see Centralized Deployment.

To use Centralized Deployment, on the App parameters tab on the Office App Parameters page change the App ID, Store, and Store Type:

App ID: 61bcc63f-b860-4280-8280-3e4fb5ea7726

Store: EXCatalog

Store Type: Centralized Deployment

In case a change back to Office Store is needed, the standard values are:

App ID: WA104379629

Store: en-US

Store Type: Office Store
Community Member Microsoft Employee on at

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RE: Dynamics 365 add in not showing in Office 365 despite being added to the admin portal as a service

As Solomon Maricle replied, that would defeat the purpose of allowing the app administratively if you enable allowing store apps. I don't understand what the setting of "Allow people to use third-party hosted storage services" would have to do with this issue.
Andre Arnaud de Cal... 283,266 Super User on at

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RE: Dynamics 365 add in not showing in Office 365 despite being added to the admin portal as a service

Hi,

Above, there was already a link shared by Mattguo.

docs.microsoft.com/.../centralized-deployment-of-add-ins

docs.microsoft.com/.../manage-deployment-of-add-ins

Have you verified all steps and setup?
Community Member Microsoft Employee on at

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RE: Dynamics 365 add in not showing in Office 365 despite being added to the admin portal as a service

Has anyone found a solution to this? I am running into the exact same issue. The Add-In is listed under Admin Managed and works if you load the Add-In and manually connect. When you download any of the Excel templates you get the error about the store. The Excel sheets seem to be coded to look in the store only and not under the admin managed section.
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Community Member Microsoft Employee on at

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RE: Dynamics 365 add in not showing in Office 365 despite being added to the admin portal as a service

[quote user=""Solomon"][/quote]

I am running into what may be the same, or similar issue myself right now. The organization setting is to not allow for users to individually enable add-ons, but they can receive them administratively. I enabled it for my own account and can open a new excel sheet and connect, load and publish just fine.

But if I I attempt to open a General Ledger Journal lines template, I get the below error when I push "Enable editing"

But can see the Admin managed addon:

I was having this same issue with one of our users when trying to connect to a clients instance of Dynamics.

We have our own O365 tenant set up in the same way as yours (Add-in listed under Admin Managed, Store is disabled for users), so for us the solution for us was to open Excel and click on your username and select "Switch user" and log on using the clients credentials.

After that we were able to download Ledgers from the clients web portal and open in excel with no problems.

Hope this helps!
Solozmar 796 on at

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RE: Dynamics 365 add in not showing in Office 365 despite being added to the admin portal as a service

I had considered that approach but my understanding is that would defeat the purpose of allowing the app administratively, as our company doesn't allow that option to be enabled.
MATTGUO 22,288 on at

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RE: Dynamics 365 add in not showing in Office 365 despite being added to the admin portal as a service

Hi, Solomon,

Do you try to change the O365 setting: docs.microsoft.com/.../manage-deployment-of-add-ins

Go to the Microsoft 365 admin center.

Click Settings > Services & add-ins.

Click Office Online.

Click the toggle next to Allow peple to use third-party hosted storage services so that it's in the Off position.
Solozmar 796 on at

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RE: Dynamics 365 add in not showing in Office 365 despite being added to the admin portal as a service

I am running into what may be the same, or similar issue myself right now. The organization setting is to not allow for users to individually enable add-ons, but they can receive them administratively. I enabled it for my own account and can open a new excel sheet and connect, load and publish just fine.

But if I I attempt to open a General Ledger Journal lines template, I get the below error when I push "Enable editing"

But can see the Admin managed addon:
MATTGUO 22,288 on at

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RE: Dynamics 365 add in not showing in Office 365 despite being added to the admin portal as a service

Hi dynamicsjunkie,

Can the "open in excel" feature be used in D365FO?