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Dynamics 365 general forum

How to integrate MS Dynamics 365 online to Ebay

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Posted on by 10

Hi! we are pn the phase of implementing MS Dynamics 365 as our CRM. I would like to know if there is a way we can integrate MS Dynamics 365 CRM online into E-bay

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  • Suggested answer
    Johnny Gong Profile Picture
    6,482 Moderator on at

    Hi Geoffrey,

    I would suggest you to use Flow to integrate EBay with Microsoft Dynamics365 Online.

    Integrations steps could be referred as following:

    1. Select EBay as your trigger app and select an event
    2. Select Microsoft Dynamics CRM as your action app and select an event
    3. Map the fields from EBay to Microsoft Dynamics CRM by using drag-and-drop
    4. Save and test your workflow
    5. Switch on your workflow

    While since Ebay is not available as prebuilt connectors in Flow. You need to create Custom Connectors with its own triggers and actions with following step by step operations. 

    https://docs.microsoft.com/en-us/connectors/custom-connectors/

    7028.pastedimage1569491928864v1.png

    Welcome to contact us if you have any other questions. Thanks.

    Regards

    Johnny

  • Aric Levin - MVP Profile Picture
    30,190 Moderator on at

    Hi Geoffrey,

    As Johnny responded, the best way for you to get this working is by creating a custom connector for eBay. You will need to either use triggers or actions based on the direction that you want to go: eBay to CRM (triggers), CRM to eBay (actions).

    Hope this helps.

  • Geoffrey Fenol Profile Picture
    10 on at

    But what exactly I need from Ebay to make a custom connector. can you please help me on how it can be done. do you have the detailed steps on creating the custom connector of ebay? Thank you very much!

  • Johnny Gong Profile Picture
    6,482 Moderator on at

    Hi Geoffrey,

    These operation steps are a little complicated. While all customer connector creation steps are all listed in above sharing link.

    You could try above steps first and raise specific questions in Dynamics community or Flow Community:

    powerusers.microsoft.com/.../FL_Comm_Forums

    We would try our best to help. Thanks.

    Regards

    Johnny

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