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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 Customer ...
Customer experience | Sales, Customer Insights,...
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Dynamics 365 Customer Engagement Apps Licensing

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Posted on by Community Member

Hi,

I have a few question around licensing. For an existing (Old Dynamics CRM Customer) , I can see "Dynamics 365 Customer Engagement Plan".

  • I want to know if they are deprecated or not?
  • and how to mix new licenses e.g. Dynamics 365 Sales Professional etc with this one.
  • What is difference between Customer Engagement Plan Vs Dynamics 365 Sales PRO VS Dynamics 365 Sales Enterprise?

Thanks 

I have the same question (0)
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    Community Member Profile Picture
    Community Member on at

    Hi,

    You can still use Dynamics 365 Customer Engagement Plan, you need to use Base licence + Attach Licence to mix the new license, you can refer to this article:

    Microsoft Changes to Dynamics 365 Customer Engagement Plan (core.co.uk)

    Differences Between Sales Enterprise and Sales Professional

    Sales Professional is limited to a maximum of the following whereas Sales Enterprise has no limit on these:

    • 15 Custom Entities
    • 5 Business Process Flows
    • 15 Custom Queues
    • 10 3rd Party App Installs
    • 2 Custom Forms
    • 5 Custom Reports, Charts and Dashboards

    Sales Professional does not have access to:

    • Marketing Lists
    • Marketing Campaigns
    • Embedded Intelligence
    • Quick Campaigns
    • Forecasting
    • Sales Playbooks
    • Competitors
    • Sales Goals and Territory Management
    • Product Taxonomy & Relationships
    • Hierarchies
    • Social Engagement/Gamification
    • Teams: Define and Configure

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Frank Gong

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