How to reverse a credit note

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Hi,

I have half-raised a credit note for a sales order, but have subsequently been informed only one item should have been credited. How can I reserve the items which should not have been credited?

This is the process I followed:

Within Accounts Receivables > All Sales Orders, I found the relevant sales order, and clicked Credit note on the Sell tab. After that the sales order is now showing all the items as negative. I have not yet invoiced this transaction.

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André Arnaud de Cal... 305,475 Super User 2026 Season 1 on at

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Hi EdSpan,

If you didn't post the invoice or packing slip, you can simply remove the lines which does not need to get credited.

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Community Member on at

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Hi,

Where exactly would I do this? I am new to DAX

Thanks

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André Arnaud de Cal... 305,475 Super User 2026 Season 1 on at

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If you go to the relevant sales order you found, you can select one or more lines and delete them.

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