Transferring Cases from QA to PROD

(0) Share

Report

Posted on by kewlman123

150

We will be performing maintenance on our PROD instance of 365, while PROD is down our users will open cases in QA. What is the safest way of getting all of the cases that were created in QA back into PROD? We also have several different forms that are used when creating cases so we need capture all of those fields too. Thanks in advance.

All responses (3)

Answers (2)

Verified answer

Alex Fun Wei Jie 33,626 on at

Like (2)

Report

RE: Transferring Cases from QA to PROD

Hi,

you can build you own console application to do that or using a tool in sdk folder called DataMigrationUtility if you want to maintain the guid.

you also can use excel import to achieve that.

community.dynamics.com/.../crm-data-migration-tool
Verified answer

Mihir@CRM 4,036 on at

Like (1)

Report

RE: Transferring Cases from QA to PROD

Hi,

You can do the following -

1. Copy the Prod Instance to QA instance (It is better if there is another instance so that QA is not affected).

2. Allow the users to create the Case in the QA instance. (Assuming there is no other process that gets triggered other than Case creation)

3. Once Prod is back up export the new Case created data from QA to Prod.

I would also do a testing on the above to make sure it works ok.
kewlman123 150 on at

Like (0)

Report

RE: Transferring Cases from QA to PROD

can this be done?