Knowledge artikels in different business unit

(1) Share

Report

Posted on by SuatKaragoz

Hi All,

We operate an international company with two business units. Each unit (country) has its own set of knowledge articles (same language, different content per country).
We use the same Customer Workspace App and Copilot.

How can we ensure that agents from Business Unit A only receive Copilot(Dynamics Copilot) responses based on the knowledge articles from their own unit?

Currently, Copilot searches for answers from all knowledge articles (from both business units).

Thank you in advance.

Categories:

Bots

Omnichannel