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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Knowledge artikels in ...
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Knowledge artikels in different business unit

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Posted on by SuatKaragoz 19
Hi All,
 
We operate an international company with two business units. Each unit (country) has its own set of knowledge articles (same language, different content per country).
We use the same Customer Workspace App and Copilot.
 
How can we ensure that agents from Business Unit A only receive Copilot(Dynamics Copilot) responses based on the knowledge articles from their own unit?
 
Currently, Copilot searches for answers from all knowledge articles (from both business units).

Thank you in advance.

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