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I was hoping that someone could provide clarification on how the Custom Scoring should work and what values can be expected within the D365 CDS response entity?
I have a (Custom Score) Satisfaction Metric defined against a single Net Promoter Score question.
I was expecting a Satisfaction Metric score that would just match the response value, equating to Weighting (1) x Response Value (0 .. 10) and then Normalised to a Survey Value out of 10.
However, what I end up getting was the weighted average response value X by a factor of 10. This continues to be the case regardless of the Base Score value selected, i.e. if a Base Score of 5 or 100 is selected the metric value is still the weighted response X by a factor of 10.
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Scoring
CDS Metric Value
Appreciate any light anyone can shed on this.
Thanks.
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