When adding a note to a timeline, "An unexpected error occurred".

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Posted on by thecharwest

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We've suddenly noticed that whenever there is a note added to a Timeline on one of our entities, it says "An unexpected error occurred" and nothing else. It shows tracked emails and phone calls, just not notes. How can I fix this bug? Any help would be greatly appreciated!

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Nicolas Pirlot - Pr... 10 on at

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I have exactly the same error in UCI only. The timeline control work on new fresh data with 0 notes attached to it.

But directly after adding a note, you get the "An unexpected error occurred" .

This is probably due to latest internal crm update solution pushed yesterday...

Maybe this one...

Solution Name
The name of the custom entity.

msdynce_ActivitiesPatch

Solution Version

9.0.19111.191108007

If some else confirm maybe microsoft should be contacted by support ticket...

Regards,

Nicolas

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Patrick Lauzière 467 on at

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Same for us!

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Guy Ballard 5 on at

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Same here. I've been told it's a global problem and they are working on it.

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Keith Cockerham UK 5 on at

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Hi, we also noticed this in one of our environments yesterday. It appears Microsoft installed an update the day before (current build is 9.1.0000.10733). Clearing the browser cache cleared the issue.

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thecharwest 221 on at

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Thanks, this worked for us!

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Kyi Moh 60 on at

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I also faced that issue. How you fixed it?

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thecharwest 221 on at

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Clearing the browser cache seems to do the job.

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Kokulan 18,054 on at

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Please follow the link below to know more about the same issue reported by other users, that includes me :).

https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/373247/an-unexpected-error-occurred-is-being-displayed-timeline-control-in-unified-client-interface-dynamics-35-crm

Thanks

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