When adding a note to a timeline, "An unexpected error occurred".

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Posted on by thecharwest

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We've suddenly noticed that whenever there is a note added to a Timeline on one of our entities, it says "An unexpected error occurred" and nothing else. It shows tracked emails and phone calls, just not notes. How can I fix this bug? Any help would be greatly appreciated!

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Kokulan 18,054 on at

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RE: When adding a note to a timeline, "An unexpected error occurred".

Please follow the link below to know more about the same issue reported by other users, that includes me :).

https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/373247/an-unexpected-error-occurred-is-being-displayed-timeline-control-in-unified-client-interface-dynamics-35-crm

Thanks
thecharwest 221 on at

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RE: When adding a note to a timeline, "An unexpected error occurred".

Clearing the browser cache seems to do the job.
Kyi Moh 60 on at

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RE: When adding a note to a timeline, "An unexpected error occurred".

I also faced that issue. How you fixed it?
thecharwest 221 on at

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RE: When adding a note to a timeline, "An unexpected error occurred".

Thanks, this worked for us!
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Keith Cockerham UK 5 on at

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RE: When adding a note to a timeline, "An unexpected error occurred".

Hi, we also noticed this in one of our environments yesterday. It appears Microsoft installed an update the day before (current build is 9.1.0000.10733). Clearing the browser cache cleared the issue.
Guy Ballard 5 on at

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RE: When adding a note to a timeline, "An unexpected error occurred".

Same here. I've been told it's a global problem and they are working on it.
Patrick Lauzière 467 on at

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RE: When adding a note to a timeline, "An unexpected error occurred".

Same for us!
Nicolas Pirlot - Pr... 10 on at

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RE: When adding a note to a timeline, "An unexpected error occurred".

I have exactly the same error in UCI only. The timeline control work on new fresh data with 0 notes attached to it.

But directly after adding a note, you get the "An unexpected error occurred" .

This is probably due to latest internal crm update solution pushed yesterday...

Maybe this one...

Solution Name
The name of the custom entity.

msdynce_ActivitiesPatch

Solution Version

9.0.19111.191108007

If some else confirm maybe microsoft should be contacted by support ticket...

Regards,

Nicolas