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Customer experience | Sales, Customer Insights,...
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When adding a note to a timeline, "An unexpected error occurred".

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Posted on by 221

We've suddenly noticed that whenever there is a note added to a Timeline on one of our entities, it says "An unexpected error occurred" and nothing else. It shows tracked emails and phone calls, just not notes. How can I fix this bug? Any help would be greatly appreciated! 

  • Nicolas Pirlot - Prodware Profile Picture
    10 on at

    I have exactly the same error in UCI only. The timeline control work on new fresh data with 0 notes attached to it.

    But directly after adding a note, you get the "An unexpected error occurred" .

    This is probably due to latest internal crm update solution pushed yesterday...

    Maybe this one...

    Solution Namepastedimage1574690503585v1.gif
    The name of the custom entity.
    msdynce_ActivitiesPatch
    pastedimage1574690503586v2.gif
    Solution Version
    9.0.19111.191108007

    If some else confirm maybe microsoft should be contacted by support ticket...

    Regards,

    Nicolas

  • Patrick Lauzière Profile Picture
    467 on at

    Same for us!

  • Guy Ballard Profile Picture
    5 on at

    Same here. I've been told it's a global problem and they are working on it.

  • Verified answer
    Keith Cockerham UK Profile Picture
    5 on at

    Hi, we also noticed this in one of our environments yesterday.  It appears Microsoft installed an update the day before (current build is 9.1.0000.10733).   Clearing the browser cache cleared the issue.

  • thecharwest Profile Picture
    221 on at

    Thanks, this worked for us!

  • Kyi Moh Profile Picture
    60 on at

    I also faced that issue. How you fixed it?

  • thecharwest Profile Picture
    221 on at

    Clearing the browser cache seems to do the job.

  • Kokulan Profile Picture
    18,054 on at

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