Power Automate + Dataverse: ODataUnrecognizedPathException When Creating a Case

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Posted on by GM-15071027-0

Hi guys, I'm trying to create a case through Dataverse in Power Automate to insert it into Field Service. The problem is that every time, the flow gives me the following error: "URL was not parsed due to an ODataUnrecognizedPathException. Resource not found for the segment provided in the URL. error: 0x8006088."
I noticed that when I don't enter the account name, I get the error: "missing account", but when I enter just the first and last name, I get the URL-related error. Does anyone know what the correct format for the account is? Thanks a lot!

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Dynamics 365 Field Service

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Muhammad Shahzad Sh... 2,373 Most Valuable Professional on at

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Correct Format for Lookup (Account) in Power Automate when creating a Case:

Use the Account GUID and reference it like this in the Customer field (which is a polymorphic lookup):

"customerid@odata.bind": "/accounts({ACCOUNT_GUID})"

Replace {ACCOUNT_GUID} with the actual Account record ID (without quotes).

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