web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Modern advance find does not search for all records

(0) ShareShare
ReportReport
Posted on by 15

When a user tried to seach for Case record they can find some records but not others.

User is using Case Number field for search

User hs got access to records they are trying to search

If User is on Case page and serch using quick find it works, it returs the record. But if user tries to search for same case using modern advance find it does not work. 

So basically modern advance find returns come cases but not all for this user.

If I try using higher privilages then modern advance find always work. Do anyone know why for some users (or roles) modern find orks for some records but not all? User has got read privilage to record they are search for.

I have the same question (0)
  • Suggested answer
    Steve Zhao2 Profile Picture
    Microsoft Employee on at

    Hi AshFon,

    Both quick find and modern advanced find are using FetchXML to get the records.  You could press f12 to compare their filter condition in the request header.

    pastedimage1666754032208v1.png

    Copy the request header and paste it at here(URL Decode and Encode - Online (urldecoder.org)) to decode the URL.

    And for the reason why the higher privileges always work seems to cause by the role. Did you give the organization read privileges to your lower privilege?

  • Suggested answer
    Saeid G Profile Picture
    144 on at

    This may help. Change the setting to off. But consider the performance before doing so. Suggest user to add more filter to limit the result.

    pastedimage1666831703418v1.png

  • AshFon Profile Picture
    15 on at

    What I hve found so far is if I change searchType to 1 in URL then it returns the Case record

    This is URL when I try to find in modern advance find. This URL does not return any record.

    org.crm6.dynamics.com/main.aspx

    If I change searchType=1 in URL, they it works, it return the result.

    org.crm6.dynamics.com/main.aspx

  • AshFon Profile Picture
    15 on at

    Thanks for your response Saeid, this is not issue with Quick Find, this is issue with modern advance find. The proposed setting is to increase limit of number of records in quick find.

    I will try it anyway and see how it goes.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 51 Super User 2026 Season 1

#2
Nagaraju_Matta Profile Picture

Nagaraju_Matta 50

#3
FSRon Profile Picture

FSRon 25

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans