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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Unable to Void a Docum...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Unable to Void a Document - AR

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Posted on by SL_GP_BC_123 987

I have a site on GP18.3 that is trying to void an AR Payment.  Any attempt to do so produces the following error "Unable to void this document".

In reviewing please note:

1)  We drilled down on the payment using the customer inquiry screen and did not see any payment applications

2)  Likewise RM20201 did not have any application records that referenced the payment

3)  Running checklinks on open AP, AP Transaction History, and Customer tables had no effect.  

4)  We have yet to run the reconcile utility, but will do so tomorrow.

Any thoughts as to what may be causing the issue and how to correct?  Again, if there are no payment applications I would believe that the payment would void easily..  That said,  I would appreciate any feedback or insights.  Thank you.

JG

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Microsoft Dynamics GP
I have the same question (0)
  • Richard Wheeler Profile Picture
    Richard Wheeler 75,850 Moderator on at

    Do you have access to SSMS? I would query your database for any tables containing this AR payment number. Also, check the DYNAMICS.SY00800 and DYNAMICS.SY00801 tables. There may be an incomplete posting.

  • sandipdjadhav Profile Picture
    sandipdjadhav 18,306 on at

    Hello,

    Did you able to resolve this issue? I am getting the same error and my GP version is same 18.3.  

    Any help on this issue is highly appreciated.

    Thanks much

    Sandip

  • Suggested answer
    Diana Ramirez Profile Picture
    Diana Ramirez 5 on at

    This occurs when there is an error in the outstanding amount. For example, the outstanding amount is greater than the document amount.

    To correct the issue, reconcile outstanding documents:

    Go to Sales >> Utilities >> Reconcile

    Mark the Outstanding Documents Amounts option

    Click Process 

    Then try to void the document again. 

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