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Dynamics 365 Community / Forums / Dynamics 365 general forum / App for Outlook Message
Dynamics 365 general forum

App for Outlook Message

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Posted on by andy_998098 15

Hi,

One of our users is receiving the message below when they track emails against cases:

4011.5706.Capture.PNG

Is this something we should be concerned about?

Thanks

Andy

  • Suggested answer
    LuHao Profile Picture
    LuHao 40,886 on at
    RE: App for Outlook Message

    Hi Emma,

    The ticket is MITIGATED now.

    There is a workaround to fix this issue, you can raise a support ticket to contact CSS to act the fix for your environment.

  • Emma Green Profile Picture
    Emma Green 6 User Group Leader on at
    RE: App for Outlook Message

    Hi,

    I am also experiencing this issue amongst our Users.
    Did anyone get a response from Microsoft about this please?

    Thanks,

    Emma.

  • LuHao Profile Picture
    LuHao 40,886 on at
    RE: App for Outlook Message

    Hi CEPJC,

    I noticed that a support ticket for this issue was generated on February 4, and the case is still active.

    I will keep an eye on this case, and if there is a solution, I will get back to you here.

  • cepjc Profile Picture
    cepjc 25 on at
    RE: App for Outlook Message

    Why is the message 'No data available. Email isn't being followed.' appearing in the Dynamics 365 App for Outlook window, when the email is actually 'Tracked regarding' and shows in the timeline of the Account -or- Opportunity record??

    Does anyone knows how to fix this issue?

    It would be appreciated if Microsoft's team could clarify this, end-users get confused.

    Thank you,

    CEPJC

    2021_2D00_02_2D00_07_5F00_02_2D00_42_2D00_02.png

  • LuHao Profile Picture
    LuHao 40,886 on at
    RE: App for Outlook Message

    Hi andy,

    I have raised a Microsoft support ticket. Support request ID is 118120319406902.

    You could follow this support ticket.

    Hope this helps.

    Best Regards,

    Lu Hao

  • LuHao Profile Picture
    LuHao 40,886 on at
    RE: App for Outlook Message

    Hi andy,

    I also got this problem when testing on my Dynamics 365 App for Outlook.

    4718.Capture.JPG

    This issue seems to only occur when tracking email in the Sent Items, and does not appear when tracking email in the Inbox.

    And during the test, I also encountered the problem that the email sent in CRM is not synchronized to the Sent Items of Outlook.

    I will raise a Microsoft support ticket to reflect this issue. I will post the follow-up progress of the case in this post.

    Hope this helps.

    Best Regards,

    Lu Hao

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