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Insufficient Privileges

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Posted on by Shanester

Greetings,

I am trying to set up Sales Enterprise. The Microsoft grant has given us five free seats. Settings > About says 2021 release wave 1 enabled, version 1710 (9.2.21051.130) online.

I'm getting error messages if I try to do anything. For example, if I go into Sales Hub and click Settings > Advanced Settings > Security > Users the error message is:

"You do not have prvReadmsdyn_personasecurityrolemapping permission to access Persona Security Role Mapping records. Contact your Microsoft Dynamics 365 administrator for help."

The Dynamics administrator is myself. I've tried doing a web search, but all of the articles are about a user getting this error message, not an administrator.

How do I go about figuring this out?

I ran the user diagnostics and it didn't detect any problems. I've uploaded the results to OneDrive.

What other troubleshooting steps can I take?

Thanks,
Shane.

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Community Member on at

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Maybe you can open the ticket with Microsoft and ask for support.

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PerezAguiar Microsoft Employee on at

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Hey Shane!

I think you've created a Trial instance. Trial instances behave in a slightly different way, specially related to User synchronization. You should be able to login to your instance. Please note that you should also be able to see a "default " instance on PowerPlatformAdmin Center. This default instance is a special type of instance and won't allow to install Dynamics. ON your trial, Dynamics Sales is already installed as well as other applications (Customer Service and field Service)

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Shanester 37 on at

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[quote user="Leah Ju"]
Maybe you can open the ticket with Microsoft and ask for support.
[/quote]
I'm sorry, I'm completely new. How do I open a ticket?

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Shanester 37 on at

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I apologize for the delay in responding.

When I got the full license the first thing I did was went into the user list and removed the trial license. I didn't know that I was going into the trial because the license for it was removed.

Thanks for the suggestion.

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