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Customer experience | Sales, Customer Insights,...
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Posted on by 37

Greetings,

I am trying to set up Sales Enterprise. The Microsoft grant has given us five free seats. Settings > About says 2021 release wave 1 enabled, version 1710 (9.2.21051.130) online.

I'm getting error messages if I try to do anything. For example, if I go into Sales Hub and click Settings > Advanced Settings > Security > Users the error message is:

"You do not have prvReadmsdyn_personasecurityrolemapping permission to access Persona Security Role Mapping records. Contact your Microsoft Dynamics 365 administrator for help."

The Dynamics administrator is myself. I've tried doing a web search, but all of the articles are about a user getting this error message, not an administrator.

How do I go about figuring this out?

I ran the user diagnostics and it didn't detect any problems. I've uploaded the results to OneDrive.

What other troubleshooting steps can I take?

Thanks,
Shane.

I have the same question (0)
  • Community Member Profile Picture
    on at

    Maybe you can open the ticket with Microsoft and ask for support.

  • Suggested answer
    PerezAguiar Profile Picture
    Microsoft Employee on at

    Hey Shane!

    I think you've created a Trial instance.  Trial instances behave in a slightly different way, specially related to User synchronization.  You should be able to login to your instance.  Please note that you should also be able to see a "default " instance on PowerPlatformAdmin Center.  This default instance is a special type of instance and won't allow to install Dynamics.  ON your trial, Dynamics Sales is already installed as well as other applications (Customer Service and field Service)

  • Shanester Profile Picture
    37 on at
    [quote user="Leah Ju"]

    Maybe you can open the ticket with Microsoft and ask for support.

    [/quote]

    I'm sorry, I'm completely new. How do I open a ticket?

  • Suggested answer
    Shanester Profile Picture
    37 on at

    2335.licenses.png

    I apologize for the delay in responding.

    When I got the full license the first thing I did was went into the user list and removed the trial license. I didn't know that I was going into the trial because the license for it was removed.

    Thanks for the suggestion.

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