Hi team,
I have 2 separate events.
I use the same details on both events.
When I use the CRM Registration form to capture the participants details i.e. Fist Name, Last Name, Email and Mobile, CRM will check the rule stipulated in CRM, in this case, look at email address, if not found, it successfully creates the form submission, creates a new contact, and creates and Event Registration record, and links it all together. That is great and works.
When I use the same details to register for another event, the form submission fails as it tries to create or update the Contact based on the email, and therefore the process does not go any further, and therefore, no Event Registration record is created.
This will be a problem for any user coming back to register for recurring events, or for any event after they have attended the 1st one or if their record exists in CRM, the form submission will fail and therefore the Event Registration record too.
There is a toggle to ignore this and allow /all form submissions/ which it allows it to proceed to the final step to create the Event Registration record, but this is for 2 different contacts with the same name and details. There is also the toggle to /always create new contact/ but that will just create duplicates which is not what we want.
