web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Using WhatsApp Messagi...

Service | Customer Service, Contact Center, Fie...

Suggested Answer

Using WhatsApp Messaging in D365 CRM

(3) Share

Report

Report

Posted on by fshaikh

218

Is there any Microsoft recommended way to integrate whatsapp messaging in D365 CRM? I know that an app exist called WhatsApp Chat and Instant Messaging in Dynamics 365 CRM - WhatsApp4Dynamics. But it is from an independent company.

Does Microsoft provide any out of the box/add on customization to link whatsapp messaging in Dynamics ?

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Muhammad.Affan Moderator on at

Like (4)

Report
Copy link

Link copied!

Hi There,

Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel. Refer this link for more information:

https://community.dynamics.com/blogs/post/?postid=74199121-7b58-4acf-91ac-34928ad5ea46

Finally, once your issue is resolved and my suggested answer has helped, please do not forget to click Yes under "Did this answer your question?" to close this thread.

Thanks
Affan
Follow my channel related to Dynamics 365: https://www.youtube.com/@AffansDynamicsJourney

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

#2

Tom_Gioielli 19 Super User 2026 Season 1

#3

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans