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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / CSAT Calculation
Customer experience | Sales, Customer Insights,...
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CSAT Calculation

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Posted on by Community Member

Hello,

How is the CSAT calculated exactly?
Do you have the method?

Thanks

I have the same question (0)
  • Welly Lee Profile Picture
    Welly Lee Microsoft Employee on at

    CSAT metrics is calculated by averaging the rating. 

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