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106Hello we have I a peculiar situation i am facing. We have a custom entity named NoteBuilder that we created due to someone creating an appointment and entering offensive notes in description section. they did not know that those notes would be seen by the appointee. Needless to say it started a huge fire for us.
They're emergency solution was to turn off emails in the system and create a custom "activity" entity that could not accidently be seen by customers. This was obviously a bandaid to poor usage by the users.
Now we are looking at migration and we are going to be forced to turn on email mailboxes in order to use the tracker, this is a good thing. I convinced them to stop using the customized activity and to start using the OOB since we have to turn on emails anyway. I am looking for a way to map the NoteBuilder notes to activity notes, basically i want to convert those custom ones to the OOB somehow.
What do you think the easiest and most effective way to do this would be?? Thanks in advance community
NoteBuilder Fields
Current account form with NoteBuilder view and OOB Activities"read only" view
Shows Notebuilder as a type of Activity that can be created
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