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Customer Service forum

Inserting email templates

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Hi There,

I created an email template for case entity. The template is used as Notification to clients whenever a new case is created.

When I create an email and try to insert this template the first step it always asks me is to select a record. I am not sure where is this being pulled from. Is it possible to remove the To Recipients?

1856.3.png

 I only need the Regarding pre selected to automatically 

5658.4.png

thank you

Kelly

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