Unable to See Contact Center Apps in Power Platform Admin Center Despite License Assignment

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Posted on by Sajeda_Sultana

Hi everyone,

I have been assigned the Dynamics 365 Contact Center Partner Sandbox license in my tenant.

However, when I navigate to the Power Platform Admin Center → Billing → Licenses → Dynamics 365 Apps, I am unable to see any Contact Center–related apps listed under the available products.

At the same time, I can see standard apps like:

Customer Service Hub
Customer Service Workspace
Copilot Service admin center

I was expecting to see additional Contact Center-specific applications or configurations, but they are not visible in the admin center.

Could anyone please advise:

Is there any additional setup or provisioning required to enable Contact Center apps?
Are there specific roles, environments, or regions required for the apps to appear?
Is this expected behavior for a Partner Sandbox license?

Any guidance would be greatly appreciated.

Thanks in advance!

Categories:

Dynamics 365 Contact Center

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