When an EFT payment batch is processed a remittance email is only being sent to the first vendor selected in the batch file even though the system reports that a remittance email was successfully sent to all vendors included in the payment. This is happening even though all vendors selected in the EFT payment batch have been properly set-up to receive EFT payments and the correct email address/information has been inputted into the vendor card.
Not sure if this is related to us enabling MFA recently, or a known issue on our version (18.3.1200). We are planning a build update for later this year but this process is crucial to our business.
Yes, this is a documented issue that was fixed in 18.3.1245/Feb 2021 hotfix.
With Modern Authentication enabled, only the first document of any multi-document process is emailed with remittances.
I'd recommend upgrading to 18.5 if possible as many email related issues have been fixed between the 18.3.1200 and 18.5 version with more to come hopefully in the year-end release.
Thank you
Hi Derek,
I have a similar issue with a customer that emails invoices from SOP batch where only the first invoice in the batch is emailed. . I assume upgrading would fix the problem for this issue as well?
Can you please clarify if the 18.5 product release from 11/03/22 will resolve this issue or do we need to wait until 11/21/22 for the year-end release. This customer needs to email over 1000 invoices and I know she doesn't want to do this manually.
Thank you!
Jackie
If you're on a version that is older than 18.3.1245 that I mentioned this 'bug' was fixed in, then yes you are probably running into the same issue and yes, upgrading to 18.5 would resolve the issue as well as others we fixed in that version.
Thanks
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