Service | Customer Service, Contact Center, Fie...

Mixed Reality Annotations Won't Work in Teams -- But Used to

(0) Share

Report

Posted on by Persist Tech

I've updated my Guides solution 2 800.1.0.1. HoloLens 2 app is updated. My desktop Teams app on 2 computers showing fully up to date. But when in a meeting on the PCs I'm getting "Mixed Reality annotations can't be enabled at this time." What am I missing????

I have the same question (0)

All responses (6)

Answers (0)

Leah Ju Microsoft Employee on at

Like (0)

Report

Hi,

I suggest you create a support ticket for professional assistance following the below procedure.

Get Help + Support - Dynamics | Microsoft Docs

Was this reply helpful? Yes No
Suggested answer

DavePinch on at

Like (1)

Report
Hi Brent,

I'm sorry you are experiencing this issue, let's get you unblocked.

First, do a quick review of the requirements for the Teams annotation, described here: Annotate a screen in Dynamics 365 Guides HoloLens - Dynamics 365 Mixed Reality | Microsoft Learn. Specifically:

The toolbar appears only when the video feed for the Dynamics 365 Guides user is active.

The toolbar will appear but will be disabled if the Dynamics 365 Guides user is not ready to receive annotations and files (for example, the user's outgoing video feed is disabled, the user temporarily loses tracking, or Dynamics 365 Guides is not in the foreground because the user did the Bloom gesture).

The toolbar will not appear if the same Dynamics 365 Guides user is connected from Teams and Dynamics Guides at the same time, regardless of the device used.

The toolbar will not appear if you have not turned on the new Microsoft Teams meeting experience.

If this doesn't help, next confirm calling wasn't accidentally disabled for the environment (this should not have happened due to a simple upgrade but is worth a check).

Sign into the Guides model-driven app (MDA) with an admin account.

Tip: If you forget the URL of the MDA, go to the Analyze tab in the PC app and look for the URL in the textbox.

Tip: If this is your first time logging into the MDA, you will see a list of apps installed in the environment. Look for the Guides app.

Once you are in the Guides app, change to Settings in the lower-left corner.

Next, select Environment settings in the left-hand menu.

Then make sure Calling is enabled.

If none of these work, the next step is to open a support ticket. To open a free support request, go to https://aka.ms/PPAC (Power Platform Admin Center) and log into the site. PPAC provides admin tools and has an option for opening support tickets. You should see a link on the left-side menu to open a support request (Help + Support). If you don't see this link, try logging into PPAC with an admin account for the environment (e.g., the account that created the subscription/environment). If that still does not work, let me know and I will open the ticket for you.

Was this reply helpful? Yes No
Persist Tech 20 on at

Like (0)

Report

Dave, since you offered, at your convenience could you open the support ticket -- to help guarantee it's assigned to the correct App/Problem Type/Problem subtype etc.? Thank you.

Was this reply helpful? Yes No
DavePinch on at

Like (0)

Report

No problem Brent. Can you email me at davepinch@microsoft.com with your email address and any information to help the support team identify your environment (e.g., an environment URL, or the URL shown in the Analyze tab of the PC app, organization ID if you know it, etc.).

Was this reply helpful? Yes No
Persist Tech 20 on at

Like (0)

Report

Sent email with info. Let me know if you don't get it. Thx!!

Was this reply helpful? Yes No
Suggested answer

Persist Tech 20 on at

Like (1)

Report

It's now working with version 802.2302.13001.0 / 800.2.0.0

Was this reply helpful? Yes No