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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Outbound marketing bac...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Outbound marketing back in new Trial

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Posted on by For A Fact 93
Why is Outbound back in trials??
 
Created a new trial yesterday and Outbound Marketing is back in the solution??
 
I have the same question (0)
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    I've had this happen before, but after refreshing the page after a while, the outbound module disappears.
    Does the outbound module still exist in your Customer Insights - Journeys?
     
    Best Regards,
    Dengliang Li
     
  • For A Fact Profile Picture
    For A Fact 93 on at
    Nope still visible with 24 days left on the trial?
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    That's weird.
    According to the Microsoft document.
    Trials include real-time journeys features only.
     
    In my trial environment, entities for the Outbound Marketing Module exist in Dataverse, but they cannot be used.

    Best Regards,
    Dengliang Li
     
     
  • For A Fact Profile Picture
    For A Fact 93 on at
    Agree
    But I have them in the menu ??🤷‍♂️
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,

    Does the features in the Outbound Module work normally?
    If it works, it is recommended that you do not use the outbound functionality for any commercial or production purposes.
    As this may be caused by a bug, the Outbound module may disappear at any time.

    Best Regards,
    Dengliang Li
     
  • nessus Profile Picture
    nessus 27 on at
    We've got the same with regular license. I do not know what is the reason of this situation, but we have problem with CI installation, which failed any time we retry (any pre requisitions and requirements from documentation were checked). However we can open Customer Insights with 2 errors (installation includes solutions, not the services and installation did not complete) and additionally from area menu we can specify Outbound Marketing (for new customer!)
     
    best
    Agnieszka

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