We're hoping to create autoresponders working based off of form submissions via a real-time journey.
We got it to send the email when a contact submits Form X. Our current trigger setup is:
- lead (via self)
- when 'a record was created or updated'
- and activates when the attribute [timestamp of form submission] changes
the last one is to make sure they reenter the journey and get the autoresponder email again if they want to.
The issue we're encountering is we're not able to map that the autoresponder be triggered by a specific form, because the field it could only check against is Source Form ID.
So we're encountering this scenario:
- Lead A's first entry is Form X, they get the autoresponder
- Lead A submits Form Y, they re-enter the autoresponder journey for Form X for and receives the email again! Which isn't ideal.
Is there no system field that captures the latest form they submitted? Should we be creating a field that updates with the latest form submitted?
Any help would be appreciated.
Thank you!
