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Error while installing Dynamics 365 for Sales, Enterprise Edition App

Posted on by 13,204 User Group Leader

Hello, 

I got the error below while trying to install Dynamics 365 for Sales, Enterprise Edition App in my DEV instance. 

pastedimage1594026840279v1.png

Please help to resolve this issue, thank you. 

Edit: Problem solved by Microsoft support. 

  • RE: Error while installing Dynamics 365 for Sales, Enterprise Edition App

    Hi Mehdi, Can you please advise which dependencies were missing and how to install them.

    Thanks,

    Mustafa

  • Suggested answer
    meelamri Profile Picture
    meelamri 13,204 User Group Leader on at
    RE: Error while installing Dynamics 365 for Sales, Enterprise Edition App

    Problem solved by Microsoft. Some missing dependencies from Microsoft.

  • manojd  Profile Picture
    manojd 1,397 on at
    RE: Error while installing Dynamics 365 for Sales, Enterprise Edition App

    Thanks for your reply, do update here when you get the resolution for everyone's visibility

  • meelamri Profile Picture
    meelamri 13,204 User Group Leader on at
    RE: Error while installing Dynamics 365 for Sales, Enterprise Edition App

    Hi Manoj,

    I use a paid instance. I was able to install the app in my UAT environment. I'm in touch with Microsoft to solve the problem. Thanks for your support.

  • Suggested answer
    manojd  Profile Picture
    manojd 1,397 on at
    RE: Error while installing Dynamics 365 for Sales, Enterprise Edition App

    Hi Mehdi,

    Can you confirm as how have you created this DEV environment? Is it trial or paid instance?

    Are you sure its not a developer edition which is offered by Microsoft for single user under PowerApps

    If it is single user Developer Instance then you can not install any of the Dynamics Apps on this environment.

    Can you re-check the above mentioned points & confirm back and also if possible share the environment screen shot

  • meelamri Profile Picture
    meelamri 13,204 User Group Leader on at
    RE: Error while installing Dynamics 365 for Sales, Enterprise Edition App

    I used global admin to install my app.

  • Verified answer
    protc Profile Picture
    protc on at
    RE: Error while installing Dynamics 365 for Sales, Enterprise Edition App

    Hi Mehdi,

    Could you please confirm you have correct permissions to install the App and if the issue persists please contact Microsoft support for assistance on this issue.

  • meelamri Profile Picture
    meelamri 13,204 User Group Leader on at
    RE: Error while installing Dynamics 365 for Sales, Enterprise Edition App

    Hi, 

    I'm trying to install the App from admin.powerplatform.com. 

  • Suggested answer
    protc Profile Picture
    protc on at
    RE: Error while installing Dynamics 365 for Sales, Enterprise Edition App

    Hi Mehdi,

    Thank you for your query.

    From the error in the screenshot it looks like the Solution was not properly Exported to import and it is missing Required components.

    Please try exporting the solution again to test import, the articles below should help

    docs.microsoft.com/.../export-solution

    docs.microsoft.com/.../create-export-import-unmanaged-solution

    community.dynamics.com/.../exporting-managed-solutions

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