Custom contact attribute not showing when trying to create new segment in RTM

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Posted on by jaa

Hi everyone

I am having trouble finding a custom attribute in the attribute search when creating a segment. I have already checked the tracking issue (as described here: https://www.rainforss.me/articles/cannot-find-a-table-when-trying-to-add-new-tables-to-segment) but the contact table is already tracked by default. The tracking is also allowed on the attribute itself. Any ideas why the contact attribute is not showing up in the search when trying to build a segment? Thanks!

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PaulineKolde 732 Moderator on at

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Custom contact attribute not showing when trying to create new segment in RTM

Hi,

how long is it ago that you added the new field?

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jaa 76 on at

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Custom contact attribute not showing when trying to create new segment in RTM

Dear Pauline,
The attribute was added some time ago, about 2 years ago. Do you think this is related?

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IamHelen 38 on at

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Custom contact attribute not showing when trying to create new segment in RTM

Hi

Had the similar problem but with a custom table and got this advise:
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-sync-data-tables

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Fiona_Tiernan 388 Moderator on at

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Custom contact attribute not showing when trying to create new segment in RTM

Good morning,

As IAmHelen has advised with the linked documentation below, you may need to sync the custom table so that it's available to use when building out your segment query.

After you add the new table, you can use the attributes immediately in your segment creation, but note that it can take up to 24 hours for a data table to be synchronized into the system. At this time, the segment member size estimate and preview features are not available, and you can't view the segment membership until the table is synchronized into the system.

If this answer was helpful, please consider marking it as verified :) Any questions please let me know, and I will try my best to answer them!

Kind regards,
Fiona

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jaa 76 on at

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Custom contact attribute not showing when trying to create new segment in RTM

Hi there! Thank you for the suggestion. Unfortunately, it is not a custom table, it is only a custom attribute. The attribute was created on the default contact table (which is already synched in the segment overview). Any other ideas?

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ElineB 278 on at

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Custom contact attribute not showing when trying to create new segment in RTM

Do you have field level security enabled on this specific field? Field secured attributes are not showing up.

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jaa 76 on at

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Custom contact attribute not showing when trying to create new segment in RTM

Hi @ElineB

Yes, indeed it was because the column security was activated. Thank you very much!

But why could we use it in outbound and not any more in RTM? Makes no sense!

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