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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Removing unused manage...
Customer experience | Sales, Customer Insights,...
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Removing unused managed apps

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Posted on by Nick Holzthum 15

How do I remove unused managed apps from Dynamics 365? When I try to remove Customer Service Hub, which has an inactive trial and is going unused by going to advanced settings > Customization > Customize the System, then selecting "Model-Driven Apps" from the sidebar, selecting "Customer Service Hub", then selecting delete, I get an error message saying "Managed Properties Error: You cannot complete this action for this component because of the configuration of its managed properties."

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  • DonaW Profile Picture
    DonaW 25 on at
    Removing unused managed apps
    Nya,
     
    What if the dependency listed can't be deleted?  There isn't even an option to remove.
     
  • Kavish vaidya Profile Picture
    Kavish vaidya on at
    RE: Removing unused managed apps

    Hello nick,

    Did you find any solution for this. I am currently in need for deleting all the apps that were exported as they are not needed, we have managed apps tho so cant delete them directly. 

    I just needed to confirm if there is any approach with which we can delete all the apps? Customer service workspace, hub and others. just keep portal management in the apps list ?

    Please let me know if this is possible. Currently i am trying to delete all solutions but i dont think that will work. 

    Thanks

  • Nick Holzthum Profile Picture
    Nick Holzthum 15 on at
    RE: Removing unused managed apps

    After I check the dependency, how do I remove it? I don’t see a remove or delete button in the dependency view. 

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Removing unused managed apps

    Hi,

    When removing Customer Service Hub, you need to select it as you mentioned and click the Show Dependencies button shown in the following screenshot.

     pastedimage1626856690026v1.png

    Check the dependencies and remove them so that the application can be deleted.

    pastedimage1626856729459v2.png

     

    For more information, please refer to:

    Export, import, or remove a custom business app with Dynamics 365 for Customer Engagement (on-premises) | Microsoft Docs

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