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End users connect to MR via citrix - the default company doesn't stay to what the end user wants.
Why does it keep changing (no one else is doing it!!)?
How can I make it stay at one company for good?
As a test, if you connect to MR not going through Citrix, can you then set the default company for a user in MR and have it remain set that way?
I ask because sometimes we see different behavior going through Citrix that we don't see when we remove it, so this will allow us to verify whether the issue is with GP/MR or more on the Citrix side. That way, if it is Citrix, you can refer to their support, as they may already be aware of the issue and be able to advise, whereas we don't do any type of testing or support of Citrix, so may not know that information.
I did find a article, though dated 2013, where it mentioned this issue with Citrix causing this type of issue:
"A recent issue I’ve dealt with was where Management Reporter was not remembering the Default Company, so each time a user opened Management Reporter they had to reset it before they could use Management Reporter Report Designer.
A little checking round and this turned out to be a problem with the configuration of Citrix XenApp which is clearing down the user profiles each time the user logged off.
Management Reporter stores the users default company in a configuration file located in %LOCALAPPDATA%\Microsoft\Management Reporter\ and this data was being cleared down each time they logged off Citrix. What keyed me into this being the problem was when I got a user to close Management Reporter and reopen it without logging off Citrix and they did not then need to select the default company; they only needed to do this after logging all of the way out.
The solution to the problem is to change the configuration of Citrix so that the configuration file is not deleted when the user logs off. Once this is done, the Default Company will be remembered."
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