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Customer Service forum

Remove of hide the FINISHED from the Process bar

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Posted on by 958

finish.png

Is it possible to hide the Finish keyword from the process bar?

Scenario is that I don't need that Finish keyword and only need to go forward and revert in the process bar stages.

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  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    33,628 on at

    Hi,

    there is not supported way to hide it, but you can create a workflow to be triggered when status changed to finished and throw some meaningful error to user.

    18.png

    18.png

  • Shakti Singh Rajput Profile Picture
    958 on at

    Is it possible to remove or hide Finish Keyword from the Process bar of Case form.

    One more thing is that i want everytime after page load at default Identify Stage should appear.

    4111.finish.png

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    33,628 on at

    Hi,

    There is not supported method to hide the Finish button, but however you can create a workflow to throw some meaningful error message to user if user clicked on the button.

    6644.18.png

    6644.18.png

  • Shakti Singh Rajput Profile Picture
    958 on at

    Appreciate with you answer, what about at after page load Identify Stage should be open/active.

  • Alex Fun Wei Jie Profile Picture
    33,628 on at

    Hi,

    what do you means by Identify Stage should be open/ active?  would you mind to elaborate ?

  • Shakti Singh Rajput Profile Picture
    958 on at

    It means that after page load BPF starts Identify stage if previously next stage was Research or Resolve, but after re-open that same case Stage should be Identify.

  • Shakti Singh Rajput Profile Picture
    958 on at

    Can any custom logic be applied to the process bar, so it reverts to the First Stage (IDENTIFY) on page load each time?

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    33,628 on at

    Hi,

    you can refer below article on how to set the stage using JS.

    docs.microsoft.com/.../setactivestage

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