Hi everyone,
I am experiencing an issue when trying to close a case from the portal, I am getting the following error:
"We're sorry, but something went wrong. Please try again, and if this persists, contact the website administrator.".
Does anyone have any idea on possible causes, or any further step I can take to investigate it more?
Thank you
Hi Sarah,
If my answer helped you, please mark my answer as verified so that we could help other users with similar issue.
Best Regards,
Leo
Hi partner,
We can't get the details of the error from this kind of friendly error message. If you want to know what happened in your portal, you could follow the steps I've provided above and share it to us and we will do our best to help you.
Best Regards,
Leo
The case has an active status, and there are currently no open activities associated to it.
The case has an active status, and there are currently no open activities associated to it.
Hi partner,
This error message is a friendly message provided by Portal.
If you want to see more details, you could go to Dynamics 365 Administration Center->Applications->Portal add-on->Mange, and click "Disable custom errors" in "Portal Actions",
then we trigger the error again, there will be a YSOD page with more details for us.
In addition, you could also "Enable diagnostic logging" to follow your errors.
Here is a Doc with more information for you.
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/view-portal-error-log
Hope it helps.
Best Regards,
Leo
Is it in a state to allow for closing? Do you have any open activities that may be blocking it?
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