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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Adding a return to ema...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Adding a return to email link (<href = mailto) to a button or linked text in a marketing email

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Posted on by cgTEL512 10

Hi Friends, 

So I am creating a campaign and I want to include a "return to" email button or link at the end of the message (ideally a button). I have tried a simple mail:to, {{mailto:}}, and even hard coded it with an href, but upon testing it will just open a browser window, or won't do anything at all. 

Surely we cannot be the first to want to do something like this. Any suggestions? 

Thanks,
Courtney

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi cgTEL512,

    Please check the following thread:

    Insert an email hyperlink in an email template - Dynamics 365 General Forum Community Forum

  • cgTEL512 Profile Picture
    cgTEL512 10 on at

    I've tried this, but every time you click the link in a test, it opens an empty browser and not a reply email.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi cgTEL512,

    I tested this and it can work fine.

    pastedimage1665129920606v1.png

  • cgTEL512 Profile Picture
    cgTEL512 10 on at

    Not in a standard outlook email, I am creating a marketing email campaign through Microsoft Dynamics

  • smorse Profile Picture
    smorse 5 on at

    I've had a similar problem trying to add a mailto link to an image in a D365 marketing email. I can input the mailto url into the field or code, but as soon as I click any other fields it adds "https://" to my mailto link. This is probably why you're getting a browser window. You can create a button or, I believe, a hyperlink without having this happen, even though it's a similar input field.

    Would love a fix for this annoyance...

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