How to create SLA Header and SLA Lines through SDK?

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Posted on by Prashant Maurya

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Hi Champs

We have a requirement where we have to create and manage 100+ SLAs, most of it is similar except some variations in applicable when Query. Creating 100+ SLA and Lines through UI is tough and time-consuming. I was able to create SLA Headers and Lines through SDK but when I tried to activate SLA it always throws an error. Is it possible to achieve this through SDK?

I appreciate any help here.

Thanks-

Prashant

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Entitlements / Service Level Agreements (SLA)

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David Jennaway 14,063 on at

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RE: How to create SLA Header and SLA Lines through SDK?

This should be possible - it's most likely you've missed some fields that the system requires. Can you post the code you use, and/or the error message when you try to activate the SLA, if it's useful