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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Orange theme doesn'...
Customer experience | Sales, Customer Insights,...
Answered

Orange theme doesn't apply to Custom app in Sandbox

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Posted on by NSVK 9

Hello,

I have copied the production environment to Sandbox without Data. Afterwards I have selected the orange theme to make the environments distinct.

The orange theme is applied to Sales Hub but not to the custom app we use. How do I get the app in sandbox orange? And why is only this app not applying the theme?

2023_2D00_05_2D00_11-14_5F00_48_5F00_12_2D00_.png

Also in the PowerApps Editor the color is orange. 

2023_2D00_05_2D00_11-14_5F00_47_5F00_56_2D00_2.0-Rousselot-_2D00_-Power-Apps.png_2D00_640x480.png

I have the same question (0)
  • Sayen Zhang Profile Picture
    Sayen Zhang on at

    Hi partner,

    Hope you are well.

    Have you used privacy mode to access the custom app? is the theme still not showing orange? 

    Best Regards,

    Sayen Zhang

  • NSVK Profile Picture
    NSVK 9 on at

    Hello Friend,

    Thank you for your response.

    I just tried in a private browser and the the theme does still not apply to the custom app. All users experience the theme not applying.

    Is it possible to hard set the theme in an app?

    Best regards,

    Norman

  • Suggested answer
    Sayen Zhang Profile Picture
    Sayen Zhang on at

    Hi Norman,

    Thanks for your confirmation.

    I'm afraid it is not available for us to hard set the theme in an app.

    The theme will show correctly in custom app's UCI when I copy environment without data to target environment and set theme in the target environment.

    After testing, the theme works in PowerApps Editor page but not work in UCI, I suggest you create a support ticket for professional assistance following the below procedure. 

    Get Help + Support - Dynamics | Microsoft Docs 

    Best Regards, 

    Sayen Zhang

  • Suggested answer
    NSVK Profile Picture
    NSVK 9 on at

    The theme wasen't applied because of using the new "Try the new look and feel (preview)" option in the app.

  • HarrisonW_ Profile Picture
    HarrisonW_ 15 on at

    @NSVK is correct, I had this confirmed by MS support.

  • Dewanyagen Profile Picture
    Dewanyagen 6 on at
    Sometimes, certain configurations or settings might not carry over seamlessly during the copying process. To resolve this, you might want to double-check the theme settings within your custom app's configuration. Ensure that the orange theme is selected and applied correctly. If the issue persists, you could reach out to the support team for assistance in troubleshooting and resolving the theme discrepancy. For more insights and assistance, check out this custom application development service. Hope this helps, and best of luck getting your Sandbox environment looking just the way you want it!

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