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D365 Marketing SMS options

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Posted on by 17

Hi, I'm trying to work out whether SMS in D365 Marketing can be used in UK and what the cost is.  I've looked at lots of online information but can't seem to work this out and am going round in circles.  Any help greatly appreciated.

Thanks

Brenda

  • Olasan Profile Picture
    Olasan 2 on at
    RE: D365 Marketing SMS options

    Hi, you might probably know this by now, but you can use either Twilio or Telesign to send SMS in real-time marketing. However, the service is in an early stage, so there are some limits (I have done some research on Twilio, to use from Norway); alphanumeric sender id is not supported, you can expect a throughput on around 30 000 messages an hour, message service (to run parallell send operations) not supported. As of March 2022 at least.

  • Bret Fraser Profile Picture
    Bret Fraser Community Manager on at
    RE: D365 Marketing SMS options

    Hi Brenda, I've converted your initial post from a 'discussion' to a 'Q/A' type of post, so that you are now able to mark Nya's post as 'Verified',

    thanks!

    Bret

    (Moderator)

  • Brenda Confrey Profile Picture
    Brenda Confrey 17 on at
    RE: D365 Marketing SMS options

    Thanks so much for the information, really helpful.

  • Verified answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: D365 Marketing SMS options

    Hi Brenda,

    If by SMS you mean the Text Messages function in Real-Marketing, unfortunately it is a preview feature only available in the United States for the time being.

    The statement can be found in the following documentation:

    Create outbound text messages (Dynamics 365 Marketing) | Microsoft Docs

    pastedimage1631081152897v1.png

    Maybe you could consider to use the custom channel in Customer Journey.

    Here is a tutorial which you can refer to:

    (+) How to send a FireText text message (SMS) from a Customer Journey D365Marketing - Marketing Community (dynamics.com)

  • Bret Fraser Profile Picture
    Bret Fraser Community Manager on at
    RE: D365 Marketing SMS options

    Moving to the Marketing forum

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