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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Access Additional Deta...
Customer experience | Sales, Customer Insights,...
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Access Additional Details fields on Conversation Summary - Omni Channel Chat

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Posted on by Saikiran123 5

Hi,

Need help on accessing field values on Conversation Entity. Used Microsoft.Omnichannel.LiveChatWidget.SDK.setContextProvider for setting values from chat window. Need to populate that values to related case entity.

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