Embed CS forms in external website

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Posted on by Mirotech

Hello,

Is it possible to create a form in D365 in the customer support hub and use it in an external website? In that way we would like that a case is generated automatically in CS hub by submitting a form on an external website. I haven't found anything in the D365 documentation. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-design-forms-customer-service-hub

If it's not possible to have a ready made form from D365, is it possible to use an API in this case?

Thanks,

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Hi Mirotech,

Maybe you can create a power app portal:

External-facing websites that allow users outside their organizations to sign in with a wide variety of identities, create and view data in Microsoft Dataverse, or even browse content anonymously.

What are Power Apps portals? - Power Apps | Microsoft Docs

Or you can refer following link:

Embed forms on external websites (Dynamics 365 Marketing) | Microsoft Docs

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